Frequently Asked Questions
Find answers to common questions about our laser engravers, shipping policies, and technical support.
How long does shipping take for orders within the United States?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, as we ship directly from our US-based warehouses to ensure the fastest delivery.
What is your return policy for Creality Falcon laser engravers?
We offer a 30-day return policy for unused and unopened items. If you experience technical issues, please contact our support team first for troubleshooting, as most hardware concerns can be resolved remotely.
Do the laser engravers come with a warranty?
Yes, all Creality Falcon machines purchased from our official US store come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Which software is compatible with Creality Falcon engravers?
Our machines are fully compatible with industry-standard software including LaserGRBL (free for Windows) and LightBurn (paid subscription for Windows, macOS, and Linux).
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm to help you start your projects sooner.
Are safety glasses included with the machine?
Safety is our priority. Every Creality Falcon laser engraver includes a pair of laser safety goggles specifically rated for the machine's wavelength to protect your eyes during operation.